Our Guarantee & Warranty - Dryden Restoration Austin

The Dryden Restoration Austin Guarantee

We put it in writing because that’s the only kind of promise that means anything when your home has taken on water, smoke, or mold. Every job we do in Austin carries the Kingswell Guarantee: a written price before any work starts, a committed arrival window, a clean job site when we leave, and a written 365-Day Done Right Promise. If a covered repair fails inside that year, we come back and correct it at no charge. That’s not a sales pitch. It’s printed on every job file, and Carl Brandt, Owner, signs off on the standard personally.

Call (361) 326-2081

What’s Covered

• Workmanship. Every repair we complete is covered by the 365-Day Done Right Promise, and if the work fails within the guarantee period, we return and fix it at zero additional cost.
• Drying and dehumidification. When we set up Dri-Eaz, Phoenix, XPOWER, B-Air, or Injectidry equipment, we monitor it daily until the moisture readings say the structure is actually dry, not just dry to the touch.
• Cleanup. We leave the place cleaner than we found it, which in a water or fire job means hauling out debris, bagging damaged materials, and running a final sweep before we pack the van.
• Arrival window. We give you a specific window before we show up, and if we’re running late, you’ll hear from us before the window closes.
• Honest pricing. The written price you get before work begins is the price you pay, and it does not change at the door.
• Parts and materials. If a component we installed fails during the guarantee period, we handle the replacement and the labor to put it right.

Our Satisfaction Promise

If something doesn’t sit right after we finish, call us. We don’t want you living with a repair that nags at you every time you walk past it. Here’s the process: you call (361) 326-2081, tell us what’s bothering you, and we schedule a return visit. Carl or a senior tech comes out, looks at the work with you, and we agree on what needs to happen. If it’s something we got wrong, we fix it under the guarantee. If it’s something outside the original scope, we hand you a written price for the additional work before anything happens. Either way, you’ll know exactly where you stand before we touch a tool.

The Kingswell Way values apply to every revisit: say the price before the work, show up in the window we gave, leave the place cleaner than we found it, put the guarantee in writing, and come back if it fails. We’ve been doing that in Austin since 2005, and the reason our repeat business comes from referrals isn’t because every job goes perfectly. It’s because when a job doesn’t, we make it right without making you fight for it.

Licensed & Insured Backing

A piece of paper with a guarantee on it is only as good as the company behind it. We carry commercial liability insurance and we’re licensed through the state of Texas, which means there’s a real layer of protection between you and the work we do in your home. Our technicians follow IICRC, RIA, and IFA standards, which are the damage-restoration industry’s recognized benchmarks for training and ethics. When you hire a restoration company, you’re inviting people into your home during one of the worst weeks of your life. Knowing they’re licensed, insured, and trained to a national standard is the difference between a calculated risk and a reasonable one.

Who Answers When You Call

A live person answers our phone 24 hours a day, 7 days a week. That matters more than it sounds. When water is spreading across your hallway floor at 2 a.m. in Round Rock or Pflugerville, you don’t want a voicemail promising a call-back. You want a human being who can give you a straight answer about what to do in the next 30 minutes and when a truck can reach you. We staff our phones around the clock because emergencies don’t check business hours.

What the 365-Day Done Right Promise Actually Means

The promise covers the workmanship and materials we install during your restoration. If a covered repair fails at any point within 365 days of completion, Dryden Restoration returns and corrects it at no additional cost. What triggers the free return visit? A failure of the work we performed or the components we installed. Not normal wear and tear from something unrelated, not damage from a new event. But if the drywall seam we repaired cracks open, if the flooring we reinstalled starts buckling, if the mold remediation doesn’t hold, that’s on us. Pick up the phone, tell us what’s happening, and we’ll schedule the correction. That’s the whole promise, written plainly.

One more thing: when you call about a guarantee issue, you won’t get handed to a call center in another state. You’ll talk to someone in our Austin office who can pull your job file, see what was done, and get a return visit on the calendar. We keep records of every job, including photos and moisture readings, so there’s no “he said, she said” when you bring something to our attention.

Written by Carl Brandt, Owner at Dryden Restoration Austin, serving Austin since 2005.